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In Chungking Express (1994), audience perception is heavily influenced by the characters' eccentric ways of coping with loneliness and heartbreak. While there are no traditional "villains," the narrative structure sets up protagonists to root for and external or past figures to root against.
Viewers typically root for the four main leads, though for different reasons based on their "lovable loser" or "striving survivor" qualities.
The "antagonists" in the film are largely the sources of the protagonists' emotional stagnation or the cause of their immediate danger.
While most people root for Faye, a subset of the audience "roots against" her or finds her behavior disturbing. Critics often note that if the genders were reversed, her breaking-and-entering would be seen as a horror movie plot. However, Wong Kar-wai uses the infectious pop of "California Dreamin’" and Faye Wong’s charismatic performance to ensure the audience views her as a benevolent spirit rather than a threat.
The summary misses how the audience's rooting interest in the second story is amplified by the lack of closure in the first story (the structural mirroring of the two cops).
In Chungking Express, the audience primarily roots for the four leads: Cop 223 (He Qiwu), the Woman in the Blonde Wig, Cop 663, and Faye.
Cop 223 is rooted for due to his naive romanticism and vulnerability (buying expiring pineapples, jogging to hide tears). His act of cleaning the Woman's shoes while she sleeps cements him as a gentle soul.
The Woman in the Blonde Wig is rooted for as a survivalist underdog. Despite being a criminal, she is betrayed by her boss ('The American'), and her eventual killing of him is framed as earned justice/survival.
Cop 663 is rooted for due to his relatable, paralyzed grief (talking to soap/towels).
Faye is the most complex case; while her actions (breaking and entering, rearranging his apartment) are objectively stalking, the film frames them as whimsical and healing through the use of 'California Dreamin'' and her 'pixie' energy. The audience roots for her to succeed in waking Cop 663 from his stupor.
The audience roots against the Ex-Girlfriends (May and The Stewardess) as they represent the source of heartbreak, and the Drug Boss ('The American') who is the clear antagonist of the first story.
Correction to AI Summary: The Stewardess leaves a letter with keys, not a 'cancellation boarding pass.' The boarding pass is a symbol of hope left by Faye later in the film.