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In Billy Wilder’s Sunset Boulevard (1950), the most crucial action made by the lead character, Joe Gillis (William Holden), is his decision in the film’s climax to abandon his life as a "kept man" and attempt to leave Norma Desmond’s mansion forever.
While Joe spends much of the film as a passive character "ensnared in a web of delusion," this final act is his only moment of true moral agency. The person who helps him make this choice is Betty Schaefer (Nancy Olson).
Throughout the film, Joe is a struggling screenwriter who compromises his integrity for the luxury and security provided by the faded silent film star Norma Desmond. The "most crucial action" occurs when Joe finally rejects this parasitic existence. After Norma attempts to sabotage his relationship with Betty by calling her to reveal Joe's status as a gigolo, Joe intercepts the call and invites Betty to the mansion to see the truth for himself.
In the ensuing confrontation:
Betty Schaefer is the catalyst for Joe’s transformation. She helps him in two specific ways:
While Joe is the protagonist, if one considers Norma Desmond the "lead" due to her dominant presence, her most crucial action is her final descent down the staircase (the "close-up") into total madness. In this instance, her butler Max von Mayerling (Erich von Stroheim) is the one who helps her. As police and newsreel cameras fill the house, Max realizes the only way to get the delusional Norma to cooperate is to "direct" her. He calls out "Action!" and treats the newsreel photographers as a film crew, allowing Norma to make her grand, tragic exit from reality.
No oversights detected.
In Sunset Boulevard (1950), the lead character is the screenwriter Joe Gillis (William Holden), though Norma Desmond (Gloria Swanson) is the dominant figure. Joe's most crucial action is his decision to leave Norma and return to his old life, rejecting the luxury she provides. This action is catalyzed by Betty Schaefer (Nancy Olson), a script reader who collaborates with Joe on a rewrite of his script Dark Windows and falls in love with him, reawakening his integrity. In the climax, Joe tells Betty the truth about his status as a "kept man" (describing it as a "long-term contract," not "tenant"), sends her away, and packs to leave for a $35-a-week newspaper job in Dayton, Ohio. This leads Norma to shoot him. If considering Norma the lead, her crucial action is her final descent into madness, aided by her butler Max von Mayerling, who directs her to the police as if filming a scene.