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In the 2004 film The Polar Express, the primary conflict between characters is between the Hero Boy and the Hobo, a ghostly figure who lives on the roof of the train. While the film’s central theme is the Hero Boy's internal struggle with his own skepticism, the Hobo serves as the physical personification of that doubt and acts as a direct antagonist to the boy’s journey toward faith.
The conflict between the Hero Boy and the Hobo is a battle of "persuasion." The Hobo represents the cynical, logical side of the boy’s mind that refuses to believe in anything that cannot be seen or proven.
The conflict began long before the Hero Boy stepped onto the train. It started with the boy's transition from childhood wonder to adult-like rationalism.
While the Hero Boy vs. the Hobo is the most philosophical conflict, there are minor interpersonal frictions:
The resolution occurs at the North Pole when the Hero Boy finally says, "I believe," which causes the Hobo to vanish and allows the boy to finally hear the ringing of the silver sleigh bell—a sound only believers can hear.
The summary characterizes the Hobo purely as an antagonist/mocker, missing the nuance that he also acts as a guardian angel figure who saves the boy's life (e.g., skiing down the roof, showing him the brakes).
In The Polar Express (2004), the primary conflict between characters is the Hero Boy vs. the Hobo, which serves as an externalization of the boy's internal struggle between faith and skepticism. The conflict begins before the train ride, shown in the opening scene where the boy researches Santa in encyclopedias, fueling his doubt. Throughout the journey, the Hobo (a ghostly spirit) tests the boy with cynicism, mocking him with a Scrooge marionette, yet also protecting him from danger. The conflict resolves when the boy chooses to believe at the North Pole, allowing him to hear the sleigh bell. Contrary to the summary, the Hobo does not vanish at that specific moment; he is seen one last time at the end of the film, waving goodbye from the train roof as the boy returns home.